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Refund & Return Policy – SmartProFix
Last Updated: January 2025
1. Eligibility for Returns
Returns are accepted within 7 days of receiving the item, with conditions:
- Item must be unused
- In original packaging
- Same condition as received
Some products cannot be returned (e.g., cosmetics, intimate items, electronics with activated software).
2. Return Process
- Contact us with your order number
- We contact the supplier to confirm eligibility
- You will receive instructions for returning the item
- Refund is issued after inspection by supplier
3. Refund Method
Refunds may be issued via:
- Store credit
- Bank transfer
- Payment method used (where possible)
4. Fees
- Shipping fees are non-refundable
- Return shipping may be deducted unless the product is defective
5. Damaged Items
If you receive a damaged or incorrect item, contact us within 48 hours with photos/videos.


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