Refund & Return Policy – SmartProFix

Last Updated: January 2025

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1. Eligibility for Returns

Returns are accepted within 7 days of receiving the item, with conditions:

• Item must be unused
• In original packaging
• Same condition as received

Some products cannot be returned (e.g., cosmetics, intimate items, electronics with activated software).

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2. Return Process

1. Contact us with your order number
2. We contact the supplier to confirm eligibility
3. You will receive instructions for returning the item
4. Refund is issued after inspection by supplier

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3. Refund Method

Refunds may be issued via:

• Store credit
• Bank transfer
• Payment method used (where possible)

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4. Fees

• Shipping fees are non-refundable
• Return shipping may be deducted unless the product is defective

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5. Damaged Items

If you receive a damaged or incorrect item, contact us within 48 hours with photos/videos.